DeFeet® will allow exchanges for items purchased from defeet.com. If the wrong size item was purchased, please contanct DeFeet® customer service at 1 800 688-3067 and arrange for return shipment on your items.
First step: Download, print, and fill out the DeFeet Return Form. You will need to include this form with your returned item(s).
We encourage you to send products back to DeFeet® by a traceable method (such as FedEx or UPS), as DeFeet® is not responsible for lost or misdirected packages. We will return your product or issue exchanges using ground shipping. Please clean products before sending them back to us. We are prohibited by law from examining items that are not clean and therefore will not be able to deal with the exchange. Allow 1-2 weeks for delivery.
371 I-40 Access Road
Hildebran, NC 28637