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Custom Shop Orders
Is there a minimum order?
Will I receive a sample first before you start production? Is there a setup or art fee involved?
Do you do computer mock ups? My logo is very complicated and I'm not sure how it will translate onto a knitted sock?
What types of payment does DeFeet accept?
I'm paying with a credit card. Will I be charged the entire amount before you start on my order?
I ordered 144 pairs of socks (12 dozen) from DeFeet in the past but I was only charged for and shipped 142 pairs. What's that about?
Do I have to pay extra if I want more colors?
How many colors can I use in my logo?
On my order, how many sizes do you offer?
What format do I need to send my logo?
Can I choose the cuff height on my custom socks?
What is D-Team and what is the minimum?
What makes the DeFeet Custom Shop better than any other place you can get custom products from?
Are DeFeet socks really the most durable in the entire world?
Returns and Exchanges
Where do I return a product and what do I need to include?
What if the product I return is no longer available?
What if I want a refund, not a replacement?
How long does it take to get my item(s) back?
I need my item back sooner. How do I arrange that?
I won the Tour de France with the item I sent in. I'd like to warranty it, but I'd also like the item back.
I know I should include something with my item... what is it?
Do I need to include paperwork?
What is the DeFeet Warranty?
Do I need to include any paperwork if I'm sending something back for warranty?
What kind of detergents should I be using on DeFeet products?
What are the washing instructions for DeFeet products?
Find out more
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